Help CenterWithdrawing funds from your Parivo account is designed to be straightforward and secure. This guide explains the withdrawal process, including applicable limits, payment methods, verification requirements, processing timeframes, and other important conditions.
Before You Submit a Withdrawal Request
Before requesting a withdrawal, please make sure that:
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You have sufficient withdrawable balance.
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There is no active bonus on your account. Withdrawals are not available while an active bonus is present.
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Any associated bonus wagering requirements have been fully completed.
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Your withdrawal amount is within the minimum and maximum limits available for your selected payment method.
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Any required verification has been completed or the requested documents have been provided.
Step 1: Start Your Withdrawal Request
Log in to your Parivo account and navigate to the Wallet or withdrawal section.
Select the withdrawal option and follow the instructions displayed to submit your withdrawal request.
Note: The minimum and maximum withdrawal amounts available to you are displayed on the payment-methods page.
Step 2: Check Your Withdrawal Limits
Withdrawal limits may vary depending on:
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Your country of residence
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Your account currency
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Your selected payment method
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Your VIP status
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Applicable regulatory requirements
The Company reserves the right to amend withdrawal limits at any time to comply with legal, regulatory, operational, or risk management requirements.
If your withdrawal request does not comply with the applicable limits, it may be declined and the funds will be returned to your balance. You may then submit a new withdrawal request in line with the applicable limits.
Note: Withdrawal limits are subject to change at the discretion of the platform. Players are advised to review the current limits regularly.
Step 3: Choose Your Withdrawal Method
Available payment methods may change from time to time. The withdrawal methods currently available to you are displayed on the payment-methods page.
The Company reserves the right, at its discretion, to process withdrawals through the same payment method used for the original deposit. However, an alternative payment channel may be used if necessary.
Cryptocurrency Withdrawals
If the deposit was made using cryptocurrency and the withdrawal is also requested in cryptocurrency, the withdrawal will be processed in the same cryptocurrency used for the original deposit.
In special cases where an alternative withdrawal method is required, please contact our Support Team to discuss the available options.
Step 4: Enter Your Withdrawal Amount
Enter the requested withdrawal amount and ensure that it complies with the applicable limits for your account and selected payment method before submitting your request.
Once your request has been submitted, it will be reviewed in accordance with the applicable Terms and Conditions and Bonus Terms and Conditions.
Step 5: Complete Any Required Verification
Verification requirements may depend on your selected withdrawal method.
Bank Transfer Withdrawals
KYC verification is always mandatory for Bank Transfer withdrawals.
Before processing a Bank Transfer withdrawal request, certain documentation must be verified. You will receive an email from our Support Team detailing the documents required.
Cryptocurrency Withdrawals
Cryptocurrency withdrawals generally do not require KYC verification. However, the Company reserves the right to request full or partial KYC verification at its sole discretion.
If KYC verification is requested, it must be successfully completed before the withdrawal can be processed.
Documents That May Be Required
Depending on your case, you may be asked to provide the following:
Photographic ID
A valid:
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Passport
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Driving Licence
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National ID Card
Your name, photograph, and signature must be clearly visible.
Utility Bill
A recent utility bill, such as an:
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Electricity bill
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Gas bill
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Water bill
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Telephone bill
The document must be issued within the last 6 months and show your name and address as registered on your account.
Proof of Ownership of Deposit and Withdrawal Accounts
Depending on your payment method, you may be required to provide:
Credit/Debit Card: Front and back copies of the card used for deposits. Please conceal the middle digits, leaving only the first 6 and last 4 digits visible. The CVV/CVC security code must also be hidden.
Bank Transfer: A recent bank statement issued within the last 6 months showing your full name, address, and account number. Transaction details may be concealed.
The Company may request additional documentation and/or notarised copies where required.
Important: If the requested documentation is not received within 5 business days, the withdrawal request may be declined and the funds returned to your balance.
To help ensure faster processing, please reply directly to the Support Team email and attach scanned copies of the requested documents.
Documents may also be submitted to support@parivo.com.
Step 6: Phone Verification
The Company may require phone verification before processing a withdrawal request.
If phone verification cannot be successfully completed, the withdrawal request may be declined and the funds returned to your balance.
Step 7: Withdrawal Processing
Each withdrawal method has its own estimated processing timeframe. Estimated withdrawal times for available payment methods can be viewed on the payment-methods page.
Processing times may vary depending on:
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The payment provider
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Account currency
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Geographical location
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Banking procedures
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Any required verification checks
Once all requested documentation has been received and verified, withdrawal requests will generally be processed within 5 business days, provided all requirements have been met.
Important Wagering and Withdrawal Conditions
Active Bonuses
Withdrawals are not available while an active bonus is present on the account.
Any associated wagering requirements must be fully completed before a withdrawal request can be submitted.
Deposit Wagering Requirement
The Company reserves the right to deduct up to 28% from the requested withdrawal amount if the deposited funds have not been wagered at least 3x before submitting a withdrawal request.
If the total amount wagered since your last deposit is less than three (3) times the value of that deposit, the Company reserves the right to charge transaction processing costs related to deposits and withdrawals.
This decision is at the sole discretion of the Company.
Maximum Winnings from Bonuses
The following maximum winnings limits apply to certain bonuses:
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Maximum winnings from Free Spins: 100 USD / 145,000 ARS / 90,000 CLP / 338 SOL / 1,750 MXN / 343,645 COP
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Maximum winnings from a free no-deposit bonus: 5x the bonus amount
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Maximum winnings from a deposit bonus: 20x the deposit amount
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Maximum winnings from a Cashback Bonus: 10x the cashback bonus amount
Additional Fees
Parivo generally does not charge additional withdrawal fees.
However, any fees imposed by banks, payment providers, or financial institutions may be deducted from the withdrawal amount.
Please refer to the Terms and Conditions for cases where additional fees may apply.
Important Information
Once all required documentation has been received, all withdrawal requests will be reviewed in accordance with the:
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Terms and Conditions
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Bonus Terms and Conditions
Please ensure that you meet all applicable withdrawal requirements before submitting your request.
Need Help?
If you have questions about your withdrawal request, verification requirements, payment methods, withdrawal limits, processing timeframes, or alternative withdrawal options, our Support Team is available to assist you.
You can contact us through:
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💬 Live Chat
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📧 Email: support@parivo.com
If you have been asked to provide verification documents, you may also reply directly to the email sent by our Support Team and attach scanned copies of the requested documents.
Documents may also be submitted to support@parivo.com.
Our Support Team will be happy to assist you with any withdrawal-related questions.